Privacy Policy

This Privacy Policy explains how Ningbo XZH Environmental Technology Co., Ltd. (“XZH”, “we”, “us”, or “our”) collects, uses, and protects the information you provide when you visit our website at hl-water.net or submit a form, including lead forms served through Google Ads.

1. Information We Collect

We collect information you voluntarily provide through our contact and lead forms, which may include:

• Name and job title
• Email address and phone number (including WhatsApp)
• Company name and work email
• Country, state/province, city, postal code, and street address
• Messages and answers to custom questions about your product interests and order quantity

We may also collect standard technical data such as IP address, browser type, device information, and pages visited via cookies and similar technologies.

2. How We Use Your Information

• To respond to your inquiries and provide product quotes
• To process and follow up on orders and OEM/private-label manufacturing requests
• To improve our products, website, and customer service
• To send relevant product information (only with your consent)

3. Google Ads Lead Forms

If you submit a lead form displayed through Google Ads, the information you provide is collected by Google and shared with us in accordance with Google’s policies and this Privacy Policy. Google may process this data as described in the Google Privacy Policy.

4. Cookies and Tracking

We use cookies and similar technologies (including Google Analytics 4 and Yandex Metrica) to analyze traffic, measure advertising performance, and improve user experience. You can disable cookies in your browser settings; however, some features may not function properly.

5. Data Sharing

We do not sell your personal information. We may share data with trusted service providers (e.g., email, hosting, analytics, and advertising platforms) solely to operate our business, and where required by law.

6. Data Retention

We retain the information you provide for as long as necessary to serve your inquiry and meet legal, accounting, or reporting requirements, after which it is deleted or anonymized.

7. Your Rights

Depending on your location, you may have the right to access, correct, delete, or restrict the use of your personal data (including under the GDPR and CCPA). To exercise these rights, contact us using the details below.

8. Data Security

We implement reasonable technical and organizational measures to protect your information against unauthorized access, loss, or disclosure.

9. Contact Us

If you have any questions about this Privacy Policy or your data, please contact us:

• Email: xzh01@nb-xzh.com
• WhatsApp: +86 190 1295 5611
• Phone: +86 190 1295 5611
• Address: No.98, Yude Road, Ertang Industrial Zone, Cixi, Zhejiang 315300, China
• Website: hl-water.net

10. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated effective date.